Terms & Conditions
Terms & Conditions
Welcome to Evelyn & Hayes. By accessing or using our website, you agree to be bound by these Terms & Conditions, which govern your use of our services and purchases. Please read them carefully before placing an order.
Language
These Terms & Conditions are provided in English.
Orders and Availability
All orders are subject to acceptance and product availability. We reserve the right to cancel or refuse any order for reasons including stock limitations, suspected fraud, or pricing errors. An order confirmation does not constitute acceptance until the order has been processed.
Pricing and Payment
All prices are displayed in GBP (£) unless otherwise stated. Payments are processed securely via trusted payment providers. By submitting your payment information, you confirm that it is accurate and authorised.
Shipping & Delivery
We aim to process and dispatch orders promptly using trusted delivery partners. Estimated delivery times are provided as a guide and are not guaranteed. Evelyn & Hayes is not responsible for delays caused by external factors such as carriers, customs, or weather conditions. Tracking details will be provided once your order has been dispatched.
Returns and Refunds
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may return your items within 30 days of delivery, provided they are unused, unworn, and in original condition with all tags attached. Refunds will be issued to the original payment method once the return has been received and inspected.
Please note:
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Sale or discounted items may be final sale unless otherwise stated
• Items that do not meet return conditions may be refused
Intellectual Property
All content on this website, including text, images, branding, and design elements, is the property of Evelyn & Hayes and may not be used, reproduced, or distributed without permission.
Limitation of Liability
To the fullest extent permitted by law, Evelyn & Hayes shall not be liable for any indirect or consequential damages arising from the use of our website or products. We do not guarantee that all content is free from errors.
Privacy
We are committed to protecting your personal information in accordance with applicable UK data protection laws. Information is used solely for order processing, customer support, and improving your experience.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
Business Information
Evelyn & Hayes
Chamber of Commerce (KvK): 88055868
Modifications
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.
Contact
For any questions, please contact us at:
info@evelynhayes.com
